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FAQ: Integrations

How can I integrate with Prodigi?

We provide ecommerce integrations for all of the following sales channels:

Can I send my users through my own checkout?

Yes, you can! If you plan on using our manual order form or CSV importer, you’ll need to manually submit or import your orders to Prodigi.

Alternatively, if you intend to use our print API or one of our sales channel integrations, your orders will be automatically routed to our system.

Can you handle the checkout process for me?

We don’t currently support this feature for the print on demand services referenced above. However, we do act as the transacting partner for our photo book maker solution.

Do you have a WordPress plug-in?

We have no current plans to support WordPress, but we are working on improving our preview service and turning it into a standalone product, so that you can create images and place orders for WordPress using our manual order form or CSV importer.

How can I connect my ecommerce store to Prodigi?

Sign up for a free Prodigi account, navigate to ‘Sales channels’ located in your Prodigi dashboard, then click ‘Connect your store’ on the relevant tile.

How long will it take to connect my store?

This depends on the number of product listings in your store. Generally speaking, though, it should only take a few minutes to import all of your products and connect your store.

Once your products have been successfully imported, you’ll receive an email confirming that your store connection is complete. You’ll then be able to configure your products by navigating to your store connection on the ‘Sales channels’ page in your Prodigi dashboard. Please wait for your products to successfully import before trying to configure your products.

You only need to connect your store once. If you haven’t received your confirmation email one hour after connecting your store, try disconnecting your store and then re-connecting. If you’re still having issues connecting your store, please contact us at support@prodigi.com.

Can I create my product listings in Prodigi and then connect them to my ecommerce store?

Not currently, no. You’ll need to create your product listings in your store first, before importing them into Prodigi by connecting your store from within your Prodigi dashboard. However, we do hope to offer this functionality in the near future.

Our product preview feature includes a range of mockups, with a particular focus on wall art. For our most popular print on demand wall art products, we offer 3D mockups that provide three different perspectives: angled, close-up and face-on views. These 3D mockups are available for the following globally fulfilled products:

Traditional flat mockups are available for other print on demand products like home decor and phone cases. While product previews are currently limited to a select range of products, we’ll be expanding our 3D mockup offering to include more bestselling items, with the goal of eventually covering our entire product catalogue.

Alternatively, you can use our free mockup generator to create mockups for your product listings, as well as any mockups you’ve previously created with other applications or platforms – just remember to assign Prodigi as the fulfilment partner.

How do I select which products I want Prodigi to fulfil?

Please refer to the section titled ‘Configuring your products’ in the relevant user guide (linked at the top of this page) for a step-by-step guide on how to manually configure your products for automatic fulfilment.

What do I need to do when I receive an order?

If you’ve configured your products for automatic fulfilment, then you don’t have to do a thing! Your order will be automatically routed to our global print network for fulfilment, and we’ll keep you updated of its progress by sending you order status updates as soon as they’re available.

Can I personalise my orders?

Yes, you can! If any of your products require personalisation, such as a custom image, we recommend adding an order edit window to your orders. This will ensure your order remains on hold until you’ve provided the necessary assets. Once you’ve uploaded the required customisation, you can manually submit the order for fulfilment.

To enable an order edit window, simply navigate to the ‘Account’ page within your Prodigi dashboard, select the ‘Preferences’ tab, and choose ‘Pause indefinitely, until manually released’ from the list of options.

Can I change the image on a product after configuring it for automatic fulfilment?

Of course! To change an image on a product configured for automatic fulfilment, simply click ‘Edit’, select the bin icon at the bottom to remove and upload a new image, then hit ‘Save’ to finish.

Will Prodigi keep me informed of any order status updates?

Yes. Order status updates will automatically be sent directly to both your and your customers. You can also view the details of your order in your Prodigi dashboard. We’ll also provide any relevant tracking information as soon as it becomes available.

If I delete an order in Prodigi, will it disappear in my store?

No. If you ignore or delete an unsubmitted order in your Prodigi account, it won’t affect the order in your store.

Can I edit the delivery address on an order?

It’s not always possible to edit an order, as some orders go straight into production after being submitted.

If you need to ensure an edit window is always available, we recommend adding a pause window to your orders to delay them going into production.

You can configure a pause window in your dashboard preferences.

How do I remove orders from my Prodigi dashboard?

Log in to your Prodigi dashboard, navigate to ‘Orders’, then click into the order that you’d like to remove. Next, click the three dots in the upper right-hand corner and select ‘Remove’. Taking this action will remove the order from your Prodigi dashboard, but won’t affect the order in your store.

How do I set up shipping rates for my products, ready for automatic fulfilment?

For each product listed in your store and configured for automatic fulfilment with Prodigi, you can choose whether you’d like your order to be sent via a Budget, Standard or Express service, or Auto-select (only applicable for Wix, WooCommerce, Squarespace, BigCommerce and Adobe Commerce orders). Auto-select pulls in the shipping selected by your customer during the checkout process. For example, if you offer a choice of all three options in your store, we’ll select the service for shipment when we fulfil the order.

By default, we send all Etsy and Shopify orders via Standard delivery and all Wix, WooCommerce, Squarespace, BigCommerce and Adobe Commerce orders via Auto-select.

To set up shipping, navigate to the product configuration page for your store. Click on the ‘Configure’ button below the product that you’d like to set up. You’ll then see a tile labelled ‘Shipping’ with a drop-down menu. Select the desired shipping option, and your choice will be saved automatically for that product.

How do I disconnect my store from Prodigi?

Log in to your Prodigi dashboard, navigate to ‘Sales channels’, then click ‘Configure’ next to the name of the store connection you want to delete. Next, click ‘Settings’, then select ‘Delete this channel’.

Can I create shipping profiles to publish to my store?

Not yet, but this feature is on our development roadmap.

For now, you’ll need to establish shipping profiles within your store’s dashboard to set delivery charges for your customers. The shipping rate will be determined by the delivery country.

If you’d prefer to offer ‘Budget’ or ‘Express’ shipping options, you can customise your shipping preferences during the product configuration process after connecting your store to Prodigi.

Can I add branded packing slips to my auto-fulfilled orders?

A default packing slip can be added for any of our global wall art products during the store connection set-up process or via the settings modal within your store configuration page.

Alternatively, to add packing slips to your orders manually, simply select ‘Fulfilled by Prodigi’ instead of configuring your products for auto-fulfilment. When an order appears in your dashboard, you’ll then have the option to add a packing slip in the bottom right-hand corner of the screen.

Packing slips can be in JPG, PNG or PDF format and can be uploaded and stored within your image library.

Please note that packing slips are printed in blank ink on a standard sheet of white A4 paper.

If I add a new product to my store, do I need to manually toggle it on in Prodigi for fulfilment?

New product listings are automatically imported into Prodigi. By default, we set any new products to ‘Fulfilled by Prodigi’. If you’d prefer to have all new products set to ‘Ignored for fulfilment’ by default, you can adjust this setting on your store’s product configuration page. Additionally, if you connect a new store, you’ll also have the option to set your default preference during the initial product configuration process.

Can I change my store’s domain after connecting it to Prodigi?

Changing your store’s domain can stop the connection from working. If you do wish to change it, you’ll need to delete the current connection and then reconnect.

Why aren't my new products/product variants showing?

When you add a new product or product variant to your online store, it usually appears on Prodigi within a few minutes. However, it can occasionally take up to an hour. If your new items haven’t appeared after an hour, please check the following:

  1. Verify if your connection needs re-authorisation: Visit https://dashboard.prodigi.com/sales-channels and look for any re-authorisation links.
  2. Ensure your new products are in ‘Active’ or ‘Draft’ status: Prodigi only imports products with these statuses.
  3. Confirm your store is not in holiday mode: Holiday mode can prevent product imports.

If you’ve completed these steps and your products/product variants still haven’t appeared, please contact our support team.

Can I add more items to an order?

Yes, when an order is received in your store and configured for fulfilment, it will automatically be imported into Prodigi.

To add more items, go to the ‘Orders’ screen in your Prodigi dashboard and select the order. Click ‘Add another item’ to choose from the full Prodigi catalogue, upload your images and make edits as needed. The new items will be added to the original order and shipped together.

There’s no limit to how many additional items you can add.

Can I sell listings of more than one item, like greetings card sets, triptychs or gallery walls?

Absolutely! First, create your multi-item listing in your store as usual. If you haven’t connected your sales channel to Prodigi yet, follow the standard setup for automated fulfilment.

Once connected, configure your product listing in the Prodigi dashboard to ensure orders import correctly. When a customer places an order, go to the order in your dashboard and click ‘Add another item’ for each product in the set. You can upload and customise images for each item individually.

All items will be processed as part of the same order and shipped together.