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Print lab network status

Last updated 22 July 2021

The following summarises any known production and delivery issues across our global network during the coronavirus outbreak and seasonal peaks. This page is updated as soon as news reaches us.

Shipping times to some destinations are changing daily during the COVID-19 pandemic. Please refer to the individual courier status pages for the latest situation.

Production Shipping
UK Some impact

UK frames & bespoke mounted products
2–3-day delay

Some impact

Domestic
Royal Mail 1st Class is taking up to 10 days; longer for 2nd Class.

US
Due to peak volumes and limited availability or capacity, there are severe backlogs at USPS entry points (airports), leading to delays of up to 9–27 days.

EU Good Some impact

Due to severe weather in Germany, Belgium & The Netherlands, there may be a delay of 2–3 days in some areas, particularly western Germany.

Deutsche Post Germany had a technical issue in Frankfurt, which affected some shipments between 1 and 13 July. Although deliveries are still not receiving an IPZ scan, no further delays are expected.

Exports to the US
Due to peak volumes and limited availability or capacity, there are severe backlogs at USPS entry points (airports), leading to delays of up to 9–27 days.

Expect some delays to all destinations as carriers adjust to reduced staffing and local lockdowns. Refer to the Royal Mail's incident bulletin page or the individual courier pages below.

USA Some impact

Phone cases
2-day delay

Some impact

USPS shipping is currently taking up to 15 working days.

Expect some delays to all destinations as carriers adjust to reduced staffing and local lockdowns. Refer to the Royal Mail's incident bulletin page or the individual courier pages below.

Canada Good Some impact

Canada express orders shipped from the UK are currently delayed by 3 days; overnight services by 1 day.

Australia & NZ Good Some impact

Exports from Australia are delayed. Please refer to the Australia Post status page for the latest list.

Deliveries within Australia are liable to some delay due to fewer planes operating and carriers running behind on shipments. In addition, South Australia has gone into a 2-week full lockdown, which may impact some courier delivery times.

With the exception of Air New Zealand, all airlines have terminated their Australia to New Zealand services. As of 1st December, the Government has withdrawn all airline subsidies, meaning that couriers now have only 2 passenger aircraft in service (lower deck cargo space only), flying once a week (down from eight, four times weekly). Couriers have continued service into New Zealand but unfortunately will experience a few delays.

Possible delays in Victoria due to local lockdown restrictions.

RoW Good Some impact

Expect some delays to all destinations as carriers adjust to reduced staffing and local lockdowns. Refer to the Royal Mail's incident bulletin page or the individual courier pages below.