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Print lab network status

Last updated 22 January 2021

The following summarises any known production and delivery issues across our global network during the coronavirus outbreak and seasonal peaks. This page is updated as soon as news reaches us.

Shipping times to some destinations are changing daily during the COVID-19 pandemic. Please refer to the individual courier status pages for the latest situation.

Production Shipping
UK Some impact

Homewares, apparel, notebooks/journals
2-day delay

Global framed & rolled prints
4-day delay

Phone cases
5-day delay

Bespoke frames
3–5-day delay

Some impact

Domestic
Royal Mail 1st Class is taking up to 10 days; longer for 2nd Class.

EU
DPD have temporarily paused all European road services from the UK due to Covid & Brexit congestion at the ports.

US
Due to peak volumes and limited availability or capacity, there are severe backlogs at USPS entry points (airports), leading to delays of up to 9–27 days.

Other international
Royal Mail have suspended all international services to Mainland Europe, Canada & Turkey due to the 48h ban on freight entering France. Please refer to Royal Mail for the latest information.

EU Some impact

All products
4-day delay

Some impact

Belgium
As of 23rd November, BPost is delivering parcels to (Decathlon) pick-up points because direct delivery to the consumer is impossible due very large volumes and COVID-19 restrictions.

Exports to the US
Due to peak volumes and limited availability or capacity, there are severe backlogs at USPS entry points (airports), leading to delays of up to 9–27 days.

Expect some delays to all destinations as carriers adjust to reduced staffing and local lockdowns. Refer to the Royal Mail's incident bulletin page or the individual courier pages below.

USA Some impact

Canvas
2-day delay

Some impact

USPS shipping is currently taking up to 15 working days.

Expect some delays to all destinations as carriers adjust to reduced staffing and local lockdowns. Refer to the Royal Mail's incident bulletin page or the individual courier pages below.

Canada Good Some impact

Canada Post was closed 21–26 November. The impact has been a processing delay of up to 7 days to shipments accepted from 19 November. This delay is expected to continue into the end of peak period due to an increase in volumes.

Australia & NZ Good Some impact

Exports from Australia are delayed. Please refer to the Australia Post status page for the latest list.

Deliveries within Australia are liable to some delay due to fewer planes operating and carriers running behind on shipments. In addition, South Australia has gone into a 2-week full lockdown, which may impact some courier delivery times.

With the exception of Air New Zealand, all airlines have terminated their Australia to New Zealand services. As of 1st December, the Government has withdrawn all airline subsidies, meaning that couriers now have only 2 passenger aircraft in service (lower deck cargo space only), flying once a week (down from eight, four times weekly). Couriers have continued service into New Zealand but unfortunately will experience a few delays.

RoW Good Some impact

Expect some delays to all destinations as carriers adjust to reduced staffing and local lockdowns. Refer to the Royal Mail's incident bulletin page or the individual courier pages below.