FAQ
Frequently asked questions
Welcome to our FAQs page! This page provides answers to our most frequently asked questions. For a more comprehensive experience and personalised assistance from our customer support team, please visit our Help Centre.
Etsy
- Does Prodigi integrate with Etsy?
- How can I connect my Etsy store to Prodigi?
- How do I select which products I want Prodigi to fulfil?
Picture frames
- What are the size of the mounts (mats) for your mounted and framed prints?
- Does the size listed for your picture frames refer to the overall size?
- What does the 1.4, 2.0 or 3.2mm mount size refer to?
Image library
- What is the image library?
- How do I save images to the image library?
- Are there any restrictions on file size or how many images I can store?
Images
- What is the best resolution for image files?
- What does ‘bleed’ refer to when it comes to images and printing?
- What type of image files do you require?
Integrations
- How can I integrate with Prodigi?
- Can I send my users through my own checkout?
- Can you handle the checkout process for me?
Ordering
- How can I place orders with Prodigi?
- What do your order statuses mean?
- Why hasn’t my order been processed yet?
Packaging
- How are your custom prints packaged for shipping?
- Are your print on demand services fully white-label?
- Do you offer personalised packaging?
Payments & pricing
- How does pricing work?
- Where can I find a full list of Prodigi prices?
- How do I pay you for my orders?
Print API
- Can I use your print API if I’m not a developer?
- What’s the difference between Sandbox and Live?
- How do I find my API keys?
Product preview feature
- What is the product preview feature?
- How does the product preview feature differ from the mockup generator?
- Where in the dashboard is the product preview feature located?
Products
- What products do you offer?
- Where can I find more information about the products?
- What is a global product?
Returns & cancellations
- What rights do my customers have to cancel orders?
- If my customer returns a product, where should it be sent?
- What happens if the recipient’s address was wrong?
Shipping
- Where are your print partners based?
- Where can you ship to?
- What if I need to change the shipping address?
Shopify
- Shopify is asking me for a "shipping origin address". What should I put?
- Do you have a user guide for your Shopify dropshipping solution?
- If I delete an order in Prodigi, will it disappear in Shopify?