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FAQ: Packaging

How are your products packaged for shipping?

All prints are robustly packaged.

Although there are minor differences between individual labs packaging standards, the following typical approach is consistent.

Photographic prints are flat-packed in individual, white-label packets.

Our unframed fine art prints are hand rolled in protective tissue paper and then shipped in extra thick cardboard tubes, unless they are 15x20cm and being delivered in the UK, or A4 or smaller and being delivered in mainland Europe (in which case they are shipped in thick cardboard envelopes)..

All framed and canvas prints are wrapped in a protective sleeve with individual plastic or cardboard guards added to each corner. Additional cardboard is secured over the print surface to minimise the risk of breakages or transit damage. Each print is then shipped in a heavy duty cardboard box.

The packaging standards have been refined many times, over many years and it is now extremely rare for breakages or damage to occur. On those rare occasions when incidents do happen we strive to ensure that your collection and replacement are organised immediately and shipped back out on a priority service without any fuss.

Is your service completely white-label?

Absolutely. There are no references to Prodigi, Pwinty or any of our partner labs on anything your customers will receive. The packaging does not contain our branding or logos anywhere.

You retain complete control and ownership over the order process.

Can I customise the packaging?

As we work with a variety of printers (some of which don’t support customisation), packaging cannot easily be customised at this time. Despite this, our standard packaging is all white-label so your customer will think the order has come straight from you. And branded delivery notes can be included with all API orders for fine art prints, framed prints and canvases in all territories excluding Australia.

Finally, we can support certain enterprise-scale clients but existing volumes and investment in stock / storage is required as well as the creation of dedicated workflows.

Are the cost prices listed on the delivery note?

No. Cost prices are never included on any automated delivery notes as many gifts are sent directly to the end-recipient. The majority of parcels are shipped white label without any additional packing slips or delivery notes.

NB In general, customers are increasingly pushing back on additional paper such as delivery notes being included in packages for environmental reasons.