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FAQ: Etsy

Does Prodigi integrate with Etsy?

Yes! Our Etsy integration enables you to automate the fulfilment of your Etsy print on demand orders. Simply connect your Etsy store to Prodigi, choose which print on demand products you want us to fulfil and our software will automatically route these orders to our global print network for printing, packing and shipping.

For more information, read our step-by-step user guide.

How can I connect my Etsy store to Prodigi?

Sign up for a free Prodigi account, navigate to ‘Sales channels’ located in your Prodigi dashboard, then click ‘Connect your Etsy store’ on the Etsy tile.

How do I select which products I want Prodigi to fulfil?

Please refer to the section titled ‘Configuring your products’ in the Etsy user guide for a step-by-step guide on how to set up your products for automatic fulfilment.

What do I need to do when an order comes through?

If you’ve configured your products for automatic fulfilment, then you don’t have to do a thing! Your order will be automatically routed to our global print network for fulfilment, and we’ll keep you updated of its progress by sending you order status updates as soon as they’re available.

Will Prodigi keep me informed of any order status updates?

Of course! Order status updates will automatically be sent directly to both your and your customers’ Etsy accounts. You can also view the details of your order in your Prodigi dashboard. We’ll also provide any relevant tracking information as soon as it becomes available.

If I delete an order in Prodigi, will it disappear in Etsy?

No. If you ignore or delete an unsubmitted order in your Prodigi account, it won’t affect the order in Etsy.

Do you have a user guide for your Etsy dropshipping solution?

We sure do! Our Etsy fulfilment user guide is available both online and in PDF format.

Can I edit the delivery address on an order?

Once an order has been submitted it may not be possible to edit it as some orders go straight into production.

We recommend configuring a pause window to your orders to delay them going into production if you need to ensure an edit window is always available.

You can configure a pause window in your dashboard preferences.

How do I remove Etsy orders from my Prodigi dashboard?

Log in to your Prodigi dashboard, navigate to ‘Orders’, then click into the order that you’d like to remove. Next, click the three dots in the upper right-hand corner and select ‘Remove’ (taking this action will remove the order from your Prodigi dashboard but won’t affect the order in your Etsy account).

How do I disconnect my Etsy store from Prodigi?

Log in to your Prodigi dashboard, navigate to ‘Sales channels’, then click ‘Configure’ next to the name of the store connection you want to delete. Next, click ‘Settings’, then select ‘Delete this channel’.

How long will it take to connect my store?

This depends on the number of product listings in your Etsy store. Generally speaking, though, it should only take a few minutes to import all of your products and connect your store.

Once your products have been successfully imported, you’ll receive an email confirming that your Etsy store connection is complete. You’ll then be able to configure your products by navigating to your store connection on the ‘Sales channels’ page in your Prodigi dashboard. Please wait for your products to successfully import before trying to configure your products.

You only need to connect your store once. If you haven’t received your confirmation email one hour after connecting your store, try disconnecting your store and then re-connecting. If you’re still having issues connecting your store, please contact us at

I have a Shopify store and would also like to open an Etsy store. Can I import my designs from the Prodigi Shopify app into Etsy?

We’re working on it, but this function isn’t possible right now, unfortunately.

Can I personalise my Etsy orders?

Yes, you can! If any of your products require personalisation, such as a custom image, simply leave the product and / or image fields blank at the product configuration stage. Upon receiving an order for this product, we’ll send you an order notification alert prompting you to add any outstanding assets, after which you can submit your order to us for fulfilment.

Do I need to provide an IOSS number?

Etsy will provide you with their own IOSS number, which will help ensure that your buyer isn’t charged twice for VAT. Please add Etsy’s IOSS number (which can be found under Orders & Shipping in Shop Manager) to your Prodigi account settings. This number must not be used for any other purpose or written on your packages. ​

Can I change the image on a product after configuring it for automatic fulfilment?

Absolutely! To change an image on a product configured for automatic fulfilment, simply click ‘Edit’, select the bin icon at the bottom to remove and upload a new image, then hit ‘Save’ to finish.

How do I configure shipping rates for products, ready for automatic fulfilment?

For each product listed in your store and configured for automatic fulfilment with Prodigi, you can choose whether you’d like your order to be sent via a Budget, Standard or Express service, or Auto-select (only applicable for Wix, WooCommerce, Squarespace, BigCommerce and Adobe Commerce orders). Auto-select pulls in the shipping selected by your customer during the checkout process. For example, if you offer a choice of all three options in your store, we’ll select the service for shipment when we fulfil the order.

By default, we send all Etsy orders via Standard delivery and all Wix, WooCommerce, Squarespace, BigCommerce and Adobe Commerce orders via Auto-select.

To set up shipping, navigate to the product configuration page for your store. Click on the ‘Configure’ button below the product that you’d like to set up. You’ll then see a tile labelled ‘Shipping’ with a drop-down menu. Select the desired shipping option, and your choice will be saved automatically for that product.

Can I create my product listings in Prodigi and then sync them to my Etsy store?

Not currently, no. You’ll need to create your Etsy listings first, before importing them into Prodigi by connecting your store from within your Prodigi dashboard. However, we do hope to offer this functionality in the near future.

If you’d like to create mockups for your product listings, you can use our free mockup generator. Once you’ve created your mockup, simply follow Etsy’s instructions on how to create a product listing, then connect your store to Prodigi.

Can I create shipping profiles to publish on my Etsy store?

Not yet, but this feature is on our development roadmap.

For now, you’ll need to establish shipping profiles within your Etsy seller’s dashboard to set delivery charges for your customers. The shipping rate will be determined by the delivery country.

If you’d prefer to offer ‘Budget’ or ‘Express’ shipping options, you can customise your shipping preferences during the product configuration process after connecting your Etsy store to Prodigi.

Why is my product not showing correctly in the Prodigi dashboard, even though it's on Etsy?

When you edit or replace a product on Etsy, it may generate a new product in our system instead of updating the existing one. This occurs because the information received from Etsy might indicate that the original product was deleted or replaced, rather than simply edited. Consequently, the edited product appears as a new listing in Prodigi, with unique IDs used for identification. While the original listing with all its configurations remains in our system, we are unable to link it with the new product listing due to the differing IDs.

If you encounter this issue, you’ll need to toggle off the old version of the product for fulfilment in Prodigi, and then add your product and image configurations to the new listing. This ensures that any new orders you receive on Etsy will be fulfilled as usual.