How does pricing work?
The prices we show on our website are the prices we charge you exclusive of UK VAT (see our Taxation FAQs for additional information about how Prodigi handles tax). You can charge your customers as much as you like and keep the difference (the difference being your profit) – sell to your customers at a higher price for a larger profit margin, or lower for a smaller profit margin.
Where can I find a full list of Prodigi prices?
You can access our current price list, as well as further information about our products and services, by opening an account with us. This is a quick sign up that doesn’t commit you to anything; it’s just designed to put us in touch with each other.
You can also download individual price sheets using our pricing and shipping tool. Located within your Prodigi dashboard, this feature enables you to filter by category, subcategory and shipping destination to generate instant pricing and shipping information for all of the products in our product catalogue across all shipping destinations, allowing total delivered prices to be quickly determined.
How do I pay you for my orders?
You can either pay by card or PayPal when placing your order. Depending on your order volume, we may be able to invoice you weekly, fortnightly or monthly, in which case we’ll charge the payment method linked to your account.
How do currency conversions work?
Orders fulfilled by our international print facilities are charged in their local currency. For example, US orders shipped from our US-based facilities are billed in US dollars.
We then perform a currency conversion based on the exchange rate at the precise moment your order is placed, converting this charge into your preferred default currency. This ensures that you never incur any losses due to exchange rate fluctuations. We do not add any additional fees.
Is it possible to get a discount if placing a high volume of orders?
Yes. Depending on the products you’re ordering and the order volume, we may be able to offer discounts. To see if you qualify, please contact sales@prodigi.com.
What payment methods do you accept?
We accept Visa, Mastercard, American Express and PayPal as payment methods. To place orders, you must either register a valid credit or debit card, or add your PayPal account.
All payment details are verified and stored securely by Stripe – our payment processing platform. Stripe is a secure service that tokenises your details to obfuscate your data when creating a payment authorisation between your bank and our services, meaning that we as a business never have access to your information.
How much profit can I make on each sale?
You can set any retail prices you like, keeping all profits generated. We only charge for our product manufacturing and shipping costs.
There will never be any additional or hidden fees.
- Manufacturing costs: We charge a fixed wholesale rate per product. Please note that for some apparel products, an additional print (e.g., a front and back print) can be included at an additional cost.
- Shipping costs: You also need to cover the cost of shipping the product to the customer. With our global network of print labs we have a fairly granular shipping model. As a rule, we’ll always charge the lowest possible cost for shipping based on the product ordered, the end customer’s delivery destination and the speed of shipping selected. The models can be complex though, so we recommend simplifying your selling prices to your end customers.
- **Taxes: **For several orders, we also have to add VAT if shipping inside the EU (See ‘How will sales taxes and/or VAT be applied to our invoices?’ and ‘How does VAT work in the EU?).
Calculating profits is therefore simple, since you decide on the retail price of your print on demand products, thus effectively setting your own profit margins.
For example, if you set a retail price of $20 on a t-shirt that costs $10 to make and $5 to ship, you’d earn $5 on each sale. Increase your selling price to $25, and you’d earn $10 on each sale.
To receive payment, you collect full payment from the customer at the point of sale. Afterward, we’ll invoice you separately for just the fulfilment costs of your order (our wholesale product plus shipping charges).
For further information, check out our blog post: How to price a product: A guide for small businesses.
How long does it take for payments and refunds to process through PayPal?
Payments and refunds made through PayPal are usually processed instantly. However, refunds can take longer to process back to the original bank account.
Can I get a refund if I pay for my print on demand orders with PayPal?
Yes. Our refund policy applies to all payment methods, including PayPal. Refunds are processed via Stripe back to the original method of payment.
How can I add PayPal as a payment method to my account?
If you’re new to Prodigi and have just created an account with us, go to your Prodigi dashboard, select ‘Settings’ from the menu on the left-hand side, then toggle to the ‘Billing’ tab. Next, click ‘Edit payment details’, then select ‘PayPal’ and follow the on-screen instructions to add your account.
If you want to switch from paying with a card to using your PayPal account, go to your Prodigi dashboard, select ‘Settings’ from the menu on the left-hand side, then toggle to the ‘Billing’ tab, where you’ll see your existing card on file. Click ‘Delete payment details’ and, once the card details have been successfully deleted, select ‘Edit payment details’, then select ‘PayPal’ and follow the on-screen instructions to add your account.
Once your PayPal account has been successfully added, it will appear as linked to your Prodigi account in the ‘Billing’ section of your Prodigi dashboard. If you have any issues with adding your PayPal account, please contact us at support@prodigi.com.
If you wish to remove PayPal as a payment method from your Prodigi account, you’ll receive an email from PayPal at the email address associated with your PayPal account, not your Prodigi email (if these email addresses are different).
Please note that we do not have access to merchants’ PayPal account details. If you’ve forgotten these, please go to the PayPal login page and follow the ‘Forgotten email address’ and/or ‘Forgotten password’ instructions to recover your email address and/or reset your password.
Is there an additional fee for using PayPal?
No. There are no additional fees for merchants using PayPal to purchase print on demand products via Prodigi. Payments made to us via PayPal will also be processed by Stripe – our payment processing platform.
Can I use two different payment methods?
No, not at the moment. Currently, you can only have either a card or a PayPal account linked to your account.
If you currently pay for your orders via weekly or monthly invoices, you can choose to replace your card details with a PayPal account in your Prodigi account if you prefer. When we generate your invoice and process the payment, we’ll charge either your card or your PayPal account, depending on which payment method you’ve set up in your account.