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FAQ: Payments & pricing

How does the pricing system work?

The prices we show on our website are the prices we charge you exclusive of UK VAT (see Taxation for additional information about how Prodigi handles tax). You can charge your users as much as you like and keep the difference (this difference being your profit).

Sell to your customers at a higher price for a higher profit margin, or lower, for a lower profit margin

Where can I find a full list of Prodigi prices?

You can access our current price list, as well as further information on our products and services, by opening an account with us. This is a quick sign up that doesn’t commit you to anything; it’s just designed to put us in touch with each other.

You can also download individual price sheets using our pricing and shipping tool. Located within your Prodigi dashboard, this feature enables you to filter by category, subcategory and shipping destination to generate instant pricing and shipping information for all of the products in our product catalogue across all shipping destinations, allowing total delivered prices to be quickly determined.

How do I pay you for the orders?

Most orders are paid for by card when you place the order - after a few orders and depending on your order volume we may be able to move to weekly, fortnightly or monthly invoicing.

How does invoicing work?

Clients will have a credit card associated with their account and get charged weekly, fortnightly or monthly depending on their requirements.

How do currency conversions work?

Orders fulfilled by our international labs are charged in their local currency - so USA orders shipped from our US-based labs are charged in US Dollars.

We then do a currency conversion based on the exchange rate at the exact moment your order takes place; converting this charge into your preferred default currency; thus ensuring you never lose out on any exchange rate changes. No additional fees are ever added.

Is it possible to get a discount if placing a high volume of orders?

Yes, depending on the product types and volume of orders you create, we may be able to offer discounts, please contact to discuss.

What payment methods do you accept?

You’ll need to register a valid credit or debit card before you can place orders. Visa, MasterCard, and American Express are all accepted.

We are unable to accept Paypal payments or direct bank transfers at this time.

Your card details will be verified and stored securely by Stripe. We do not have access to your credit card information, except in the form of a payment token.

Do Prodigi store credit card details or financial information?

We (Pwinty, Kite and/or Prodigi) never store your credit card or bank details. We use official regulated payment providers such as Stripe.

These secure services tokenize your details to obfuscate your data when creating a payment authorization between your bank and our services, meaning that we as a business never have access your information.

How much profit can I make on each sale?

You are able to set any retail prices you wish; keeping all profits generated. We only charge for our product manufacturing and shipping costs.

There will never be any additional or hidden fees.

  1. Manufacturing costs: We charge a fixed wholesale rate per product. NB For some apparel products, an additional print (e.g. a front and back print) can be included at additional cost.
  2. Shipping costs: You also need to cover the cost of shipping the product to the customer. With our global network of print labs we have a fairly granular shipping model. As a rule, we will always charge he lowest possible cost for shipping based on the product orders, the end customers delivery destination and the speed of shipping selected. The models can be complex though, so we recommend simplifying your selling prices to your end customers.
  3. Taxes: For several orders we also have to add VAT if shipping inside the EU (See: “How will sales taxes and/or VAT be applied to our invoices?” & “How does VAT work in the EU?”)

Calculating profits is therefore simple since you decide on the retail price of your print on demand products and thus effectively set your own profit margins.

For example: If you set a retail price of $20 on a T-shirt that costs $10.00 to make and $5.00 to ship, you’d earn $5.00 on each sale. Increase your selling price to $25 and you’d earn $10.00 on each sale.

In order to receive payment you take full payment from the customer at the point of sale and then then we will invoice you separately for just the fulfilment costs of your order (our wholesale product+shipping charges).