About Prodigi
- What is Prodigi?
- What is Peecho?
- What is Pwinty?
- What is Kite?
- How does Prodigi work?
- What’s the difference between Kite, Pwinty and Prodigi?
- Do I need accounts with both Prodigi and Pwinty?
- Where are you based?
- Who should I contact if I have a query or issue?
Brexit
- What will happen to orders when Brexit happens?
- Will export declarations need to change after Brexit?
- How will export declaration information be captured?
Canvases
- How are your canvas prints made?
- What is a canvas gallery wrap or image wrap?
- What is ‘museum wrapping’?
- What is ‘mirror wrapping’?
- From which materials are your canvas frames made?
- What is the thickness of your canvas frames?
Etsy
- Does Prodigi integrate with Etsy?
- How can I connect my Etsy store to Prodigi?
- How do I select which products I want Prodigi to fulfil?
- What do I need to do when an order comes through?
- Will Prodigi keep me informed of any order status updates?
- If I delete an order in Prodigi, will it disappear in Etsy?
- Do you have a user guide for your Etsy dropshipping solution?
- Can I edit the delivery address on an order?
- How do I remove Etsy orders from my Prodigi dashboard?
- How do I disconnect my Etsy store from Prodigi?
- How long will it take to connect my store?
- I have a Shopify store and would also like to open an Etsy store. Can I import my designs from the Prodigi Shopify app into Etsy?
- Can I personalise my Etsy orders?
- Do I need to provide an IOSS number?
- Can I change the image on a product after configuring it for automatic fulfilment?
- How do I configure shipping rates for products, ready for automatic fulfilment?
- Can I create my product listings in Prodigi and then sync them to my Etsy store?
- Can I create shipping profiles to publish on my Etsy store?
- Why is my product not showing correctly in the Prodigi dashboard, even though it's on Etsy?
Frames
- What are the size of the mounts (mats) for mounted and framed prints?
- Does the size listed for frames refer to the overall size?
- What does the 1.4, 2.0 or 3.2mm mount size refer to?
- Can I create borders when ordering with the manual order form?
Image library
- What is the image library?
- How do I save images to the image library?
- Are there any restrictions on file size or how many images I can store?
- How can I find my images within the image library?
- Can I download or share the images stored in my image library with other users or third parties?
- Can I edit or modify images within the image library?
- How do I delete images from my image library?
- How can I ensure that the images I upload to my image library will print correctly on my products?
- What file formats can I save to the image library?
- Will my images be saved securely in the image library?
- Can I upload a CMYK image?
- How can I check that my CMYK image has been converted to RGB?
- Will my CMYK image look different after it's been converted to RGB?
- Can I categorise my images?
Images
- What is the best resolution for image files?
- What does ‘bleed’ refer to when it comes to images and printing?
- What type of image files do you require?
- What file size do I need for printing good quality prints at different sizes?
- How do I set up my artwork so it prints correctly within the product shape?
- How will you protect my images and intellectual property?
- What are your quality control processes for reproducing images?
- How can I replicate the woven effect on Jacquard woven blankets in Photoshop?
Integrations
- How can I integrate with your platform?
- Can I send my users through my own checkout?
- Can you handle the checkout process for me?
- Do you have a WordPress plug-in?
- How can I connect my ecommerce store to Prodigi?
- How long will it take to connect my store?
- Can I create my product listings in Prodigi and then sync them to my ecommerce store?
- How do I select which products I want Prodigi to fulfil?
- What do I need to do when an order comes through?
- Can I personalise my orders?
- Can I change the image on a product after configuring it for automatic fulfilment?
- Will Prodigi keep me informed of any order status updates?
- If I delete an order in Prodigi, will it disappear in my store?
- Can I edit the delivery address on an order?
- How do I remove orders from my Prodigi dashboard?
- How do I configure shipping rates for products, ready for automatic fulfilment?
- How do I disconnect my ecommerce store from Prodigi?
- Can I create shipping profiles to publish on my ecommerce store?
- Can I add branded packing slips to my auto-fulfilled orders?
- If I add a new product to my store, do I need to manually toggle it on in Prodigi for fulfilment?
- Can I change my store’s domain after connecting it to Prodigi?
Ordering
- How do I place orders?
- What do your order statuses mean?
- Why hasn’t my order been processed yet?
- Is there a minimum number of sales I need to commit to?
- What if I (or my customer) want to cancel an order?
- What rights do my customers have to cancel orders?
- Can I create borders when ordering with the manual order form?
- I’ve forgotten my password for the pwinty dashboard, how do I reset it?
- What is order pausing?
- How do I configure my order pausing settings?
- How long can I pause my order for?
- What actions can I take using the order pausing feature?
- Will using the order pausing feature change the way I’m charged for my orders?
- How will paused orders appear in my dashboard?
- Can I override the pre-set time delay applied to my orders?
- How do I cancel a paused order?
- I’m a Shopify app user. Is it possible to pause my orders?
Packaging
- How are your products packaged for shipping?
- Is your service completely white-label?
- Can I customise the packaging?
- Are the cost prices listed on the delivery note?
Payments & pricing
- How does pricing work?
- Where can I find a full list of Prodigi prices?
- How do I pay you for my orders?
- How do currency conversions work?
- Is it possible to get a discount if placing a high volume of orders?
- What payment methods do you accept?
- How much profit can I make on each sale?
- How long does it take for payments and refunds to process through PayPal?
- Can I get a refund if I pay for my print on demand orders with PayPal?
- How can I add PayPal as a payment method to my account?
- Is there an additional fee for using PayPal?
- Can I use two different payment methods?
Print API
- Can I use your print API if I’m not a developer?
- What’s the difference between Sandbox and Live?
- How do I find my API keys?
- Do Sandbox and Live have different API keys?
- Why am I seeing different prices for Sandbox and Live?
- How do I reset my API keys?
- What image file types does the API accept?
- What happens if the image does not fit the product print area?
- How do I add multiple images to an order as a batch?
- How many companies are already integrated with the API?
- What is an Asset?
- What attributes does a product have?
- How do I validate an order in v4?
- How do I submit an order in v4?
- Have the products changed in v4?
- Does v4 have different pricing to v3?
- How can I find out what my order will cost?
Printing
- What is print on demand?
- What is a Giclée print?
- How long do your Giclée prints last?
- What is sublimation printing?
- How are your apparel products printed?
- Can your Giclée prints be mounted to different materials?
- Can I order sample prints?
- Prints are listed in cm and inches - what will be the size of my print?
- What is your colour management process?
- Can I have name/id/image details printed on the back of photos or prints?
- How do you orientate my images when printing?
Product preview feature
- What is the product preview feature?
- How does the product preview feature differ from the mockup generator?
- Where in the dashboard is the product preview feature located?
- Is the product preview dynamic? Does it update in real-time as changes are made?
- How do I download my product preview?
- Where can I use the product previews I’ve created?
- How do I know if a product doesn’t have a preview available?
- How is the availability of product previews determined?
Production & manufacturing
- What are average production times?
- What is dropshipping?
- What is “white-label dropshipping”?
- Will my customers know that Prodigi fulfils my orders?
Products
- What products do you offer?
- Where can I find out more information about the products?
- What is a “global” product?
- Do you have a product mockup service?
- Where can I find product templates to setup my images?
- I only want to sell products made in certain locations. Is this possible?
Returns & cancellations
- What rights do my customers have to cancel orders?
- If the client returns the product, where will it be sent?
- What happens if the recipient’s address was wrong?
- If a customer returns a print for a refund, how would that be handled?
Shipping
- Where are your printing partners based?
- Where can you ship to?
- What if I need to change the shipping address?
- What shipping or courier options are there?
- What different shipping options do you support?
- Do orders ship with tracking?
- What are your dispatch times?
- How much will it cost to ship my order?
- Why are your UK shipping prices for cards more than the price of a stamp?
- Do you ship to P.O. addresses?
- How does pricing work when shipping multiple items?
- Why hasn’t my order been delivered yet?
- What happens if a product is damaged in transit?
- Where will my order be shipped from?
Shopify
- How often does Prodigi charge me?
- I’d like to sell a particular product - when will it be available?
- Are my customers automatically alerted when their item ships?
- Shopify asks me for a "shipping origin address", what should I put?
- Do you have a user guide for the Shopify app?
- How do I add payment details?
- How do I set up shipping rates in Shopify?
- Do I need to charge my own customers for shipping?
- What happens if I edit or delete a product outside of the Shopify App?
- What happens when a customer orders a Prodigi product from my Shopify store?
- What will happen to my products if I uninstall the Shopify App?
- What if I don’t want to publish my products immediately?
- Can I sell Prodigi products along with other products?
- Can I add other Prodigi products not currently setup in the Shopify app to my store?
- Can I use my own product photography in Shopify?
- What size artwork should I use in the Shopify App?
- Does Prodigi integrate with Shopify?
- Can I still place bulk orders if I manage multiple ecommerce stores (Etsy & Shopify, for instance)?
- Do you have a user guide for your Shopify CSV Importer tool?
- Product personalisation feature
- Where can I find my customer's personalisation details for my personalised orders?
Taxation
- How will sales taxes and/or VAT be applied to our invoices?
- How does VAT work in the EU?
- What are the annual EU distance selling thresholds for VAT?
- What is sales tax nexus?
- What are the sales tax implications for dropshipping in the US?
- How are sales taxes handled when Prodigi acts as the Merchant of Record?
- What is IOSS?
- Where can I register for an IOSS number?
- How is OSS different from IOSS?
- How do I use my IOSS/OSS numbers for orders?
- Does Prodigi charge US sales tax?
- How much US sales tax will I be charged?
- Do I need to register for US sales tax?
- Will VAT be applied to my order?
- Regarding your IOSS guidelines, it seems that these are only applicable for orders being shipped from outside the EU into the EU. Does this mean that import tax / customs fees don’t apply to Prodigi products manufactured in the Netherlands?
- How do I collect the correct VAT if I don’t have an EU VAT / IOSS / OSS number?
- Do I need to have a VAT / IOSS / OSS number to be able to place orders with Prodigi?
- Is VAT charged on both products and shipping?
- Whose responsibility is it to ensure that any applicable import tax / customs fees are paid?
- Is Prodigi responsible for charging VAT on all orders and declaring them, or will the end customers be required to do this themselves?
- Should I register for sales tax in the US?
- How much sales tax will be applied to my orders in the US?
- I'm being charged sales tax on orders in the US, but I'm also paying state taxes. Isn't this double taxation? Can I remove one of these taxes?
- I’m being charged sales tax on all of my US orders, however, nearly all of these orders are processed on Etsy, which automatically charges US sales tax to my customers. How do I notify you of these sales?
- Can I pay any applicable import tax / customs fees upfront so that my customers don’t have to pay them?
- Can you put a lower value on the order?