About Prodigi
- What is Prodigi?
- What is Peecho?
- What is Pwinty?
- What is Kite?
- How does Prodigi work?
- What’s the difference between Kite, Pwinty and Prodigi?
- Do I need accounts with both Prodigi and Pwinty?
- Where are you based?
- Who should I contact if I have a query?
Canvases
- How are your canvas prints made?
- What is gallery wrapping?
- What is museum wrapping?
- What is mirror wrapping?
- What materials are your canvas prints made from?
- How thick are the stretcher frames used for your stretched canvas prints?
Etsy
- Does Prodigi integrate with Etsy?
- How can I connect my Etsy store to Prodigi?
- How do I select which products I want Prodigi to fulfil?
- What do I need to do when an order comes through?
- Will Prodigi keep me informed of any order status updates?
- If I delete an order in Prodigi, will it disappear in Etsy?
- Do you have a user guide for your Etsy dropshipping solution?
- Can I edit the delivery address on an order?
- How do I remove Etsy orders from my Prodigi dashboard?
- How do I disconnect my Etsy store from Prodigi?
- How long will it take to connect my store?
- Can I personalise my Etsy orders?
- Do I need to provide an IOSS number?
- Can I change the image on a product after configuring it for automatic fulfilment?
- How do I set up shipping rates for products, ready for automatic fulfilment?
- Can I create my product listings in Prodigi and then sync them to my Etsy store?
- Can I create shipping profiles to publish on my Etsy store?
- Why is my product not showing correctly in the Prodigi dashboard, even though it's on Etsy?
- Why aren't my new products/product variants showing?
- Can I add more items to an order?
- Can I sell listings of more than one item, like greetings card sets, triptychs or gallery walls?
Picture frames
- What are the size of the mounts (mats) for your mounted and framed prints?
- Does the size listed for your picture frames refer to the overall size?
- What mount depth do you use?
- Can I create borders when placing an order through the manual order form?
Image library
- What is the image library?
- How do I save images to the image library?
- Are there any restrictions on file size or how many images I can store?
- How can I find my images within the image library?
- Can I download or share the images stored in my image library with other users or third parties?
- Can I edit or modify images within the image library?
- How do I delete images from my image library?
- How can I ensure that the images I upload to my image library will print correctly on my products?
- What file formats can I save to the image library?
- Will my images be saved securely in the image library?
- Can I upload a CMYK image?
- How can I check that my CMYK image has been converted to RGB?
- Will my CMYK image look different after it's been converted to RGB?
- Can I categorise my images?
- What’s the difference between single and multi-page PDF files?
Images
- What is the best resolution for image files?
- What does ‘bleed’ refer to when it comes to images and printing?
- What type of image files do you require?
- What file size do I need for printing good quality prints at different sizes?
- How can I ensure that my artwork prints correctly within the product shape?
- How will you protect my images and intellectual property?
- What are your quality control processes for reproducing images?
- How can I replicate the woven effect on Jacquard woven blankets in Adobe Photoshop?
- Will my artwork be altered in any way?
Integrations
- How can I integrate with Prodigi?
- Can I send my users through my own checkout?
- Can you handle the checkout process for me?
- Do you have a WordPress plug-in?
- How can I connect my ecommerce store to Prodigi?
- How long will it take to connect my store?
- Can I create my product listings in Prodigi and then connect them to my ecommerce store?
- How do I select which products I want Prodigi to fulfil?
- What do I need to do when I receive an order?
- Can I personalise my orders?
- Can I change the image on a product after configuring it for automatic fulfilment?
- Will Prodigi keep me informed of any order status updates?
- If I delete an order in Prodigi, will it disappear in my store?
- Can I edit the delivery address on an order?
- How do I remove orders from my Prodigi dashboard?
- How do I set up shipping rates for my products, ready for automatic fulfilment?
- How do I disconnect my store from Prodigi?
- Can I create shipping profiles to publish to my store?
- Can I add branded packing slips to my auto-fulfilled orders?
- If I add a new product to my store, do I need to manually toggle it on in Prodigi for fulfilment?
- Can I change my store’s domain after connecting it to Prodigi?
- Why aren't my new products/product variants showing?
- Can I add more items to an order?
- Can I sell listings of more than one item, like greetings card sets, triptychs or gallery walls?
Ordering
- How can I place orders with Prodigi?
- What do your order statuses mean?
- Why hasn’t my order been processed yet?
- Is there a minimum number of sales I need to commit to?
- What if I (or my customer) want to cancel an order?
- What rights do my customers have to cancel orders?
- Can I create borders when ordering with the manual order form?
- I’ve forgotten my password for the pwinty dashboard, how do I reset it?
- What is order pausing?
- How do I configure my order pausing settings?
- How long can I pause my order for?
- What actions can I take using the order pausing feature?
- Will using the order pausing feature change the way I’m charged for my orders?
- How will paused orders appear in my dashboard?
- Can I override the pre-set time delay applied to my orders?
- How do I cancel a paused order?
- I’m a Shopify app user. Is it possible to pause my orders?
- Do you have order guides for more complex products, such as specialist prints and media?
Packaging
- How are your custom prints packaged for shipping?
- Are your print on demand services fully white-label?
- Do you offer personalised packaging?
- Do you include cost prices on your delivery notes?
Payments & pricing
- How does pricing work?
- Where can I find a full list of Prodigi prices?
- How do I pay you for my orders?
- How do currency conversions work?
- Do you offer discounts for bulk orders?
- What payment methods do you accept?
- How much profit can I make on each sale?
- How long does it take for payments and refunds to process through PayPal?
- Can I get a refund if I pay for my print on demand orders with PayPal?
- How can I add PayPal as a payment method to my account?
- Is there an additional fee for using PayPal?
- Can I use two different payment methods?
Print API
- Can I use your print API if I’m not a developer?
- What’s the difference between Sandbox and Live?
- How do I find my API keys?
- Do Sandbox and Live have different API keys?
- Why am I seeing different prices for Sandbox and Live?
- How do I reset my API keys?
- What image file types does the API accept?
- What happens if my image doesn’t fit the product print area?
- How do I add multiple images to an order as a batch?
- What is an Asset?
- What attributes does a product have?
- How do I validate an order in the print API?
- How do I submit an order in the print API?
- How can I find out what my order will cost?
- How do I submit a photo book order via the API?
- What happens if I don’t provide the page count?
- How can I resolve an order placed on hold due to a page count mismatch?
- What are the page count rules?
Printing
- What is print on demand?
- What is a Giclée print?
- How long do your Giclée prints last?
- What is sublimation printing?
- How are your apparel products printed?
- Can I order sample prints?
- Prints are listed in centimetres and inches - what will be the size of my print?
- What is your colour management process?
- Can I have name/id/image details printed on the back of photos or prints?
- How do you orientate my images when printing?
Product preview feature
- What is the product preview feature?
- How does the product preview feature differ from the mockup generator?
- Where in the dashboard is the product preview feature located?
- Is the product preview dynamic? Does it update in real-time as changes are made?
- How do I download my product preview?
- Where can I use the product previews I’ve created?
- How do I know if a product doesn’t have a preview available?
- How is the availability of product previews determined?
- What types of product previews are available?
Production & manufacturing
- What are your average production times?
- What is dropshipping?
- What is white-label dropshipping?
- Will my customers know that Prodigi fulfils my orders?
- How do I comply with EU GPSR requirements?
Products
- What products do you offer?
- Where can I find more information about the products?
- What is a global product?
- Do you have a product mockup service?
- I only want to sell products made in certain locations. Is this possible?
- Do you have any assets I can use to help set up my products?
Returns & cancellations
- What rights do my customers have to cancel orders?
- If my customer returns a product, where should it be sent?
- What happens if the recipient’s address was wrong?
- How are refunds handled if a customer returns a product?
Shipping
- Where are your print partners based?
- Where can you ship to?
- What if I need to change the shipping address?
- What shipping or courier options are there?
- What shipping options do you support?
- Do orders ship with tracking?
- What are your dispatch times?
- How much will it cost to ship my order?
- Why are your UK shipping prices for cards more than the price of a stamp?
- Do you ship to P.O. Box addresses?
- How does pricing work when shipping multiple items?
- Why hasn’t my order been delivered yet?
- What happens if a product arrives damaged or is incorrect?
- Where will my order be shipped from?
- How long does shipping take?
Shopify
- Shopify is asking me for a "shipping origin address". What should I put?
- Do you have a user guide for your Shopify dropshipping solution?
- If I delete an order in Prodigi, will it disappear in Shopify?
- Does Prodigi integrate with Shopify?
- How can I connect my Shopify store to Prodigi?
- How long will it take to connect my store?
- Can I create my product listings in Prodigi and then sync them to my Shopify store?
- How do I select which products I want Prodigi to fulfil?
- Can I change the image on a product after configuring it for automatic fulfilment?
- What do I need to do when an order comes through?
- Will Prodigi keep me informed of any order status updates?
- Can I edit the delivery address on an order?
- Can I personalise my Shopify orders?
- How do I remove Shopify orders from my Prodigi dashboard?
- How do I disconnect my Shopify store from Prodigi?
- Do I need to provide an IOSS number?
- How do I set up shipping rates for products, ready for automatic fulfilment?
- Can I create shipping profiles to publish on my Shopify store?
- Why is my product not showing correctly in the Prodigi dashboard, even though it's on Shopify?
- Why aren't my new products/product variants showing?
- Can I add more items to an order?
- Can I sell listings of more than one item, like greetings card sets, triptychs or gallery walls?
Taxation
- Introduction to consumption taxes
- Do I need a business and tax registration to place orders or sell with Prodigi?
- How can I update my tax settings?
- Who is responsible for paying import taxes and customs fees?
- Who is responsible for ensuring that any applicable taxes are paid?
- Can I claim back consumption taxes on my order?
- How is VAT applied to my UK orders?
- What are the sales tax implications for dropshipping in the US?
- Does Prodigi charge US sales tax?
- What is sales tax nexus?
- How can I figure out which registrations I need for taxes?
- Is consumption tax charged on both products and shipping?
- How are taxes handled when Prodigi acts as the merchant of record?
- What are US sales tax holidays and how do they work?
- How do resale and exemption certificates work for US consumption taxes?
- How much sales tax will I be charged on US orders?
- Should I register for sales tax in the US?
- How is US sales tax applied for marketplace sellers? Doesn’t the platform already charge these taxes?
- I'm being charged sales tax on orders in the US, but I'm also paying state taxes. Isn't this double taxation? Can I remove one of these taxes?
- Should I register for VAT in the EU?
- What is IOSS and how do I register?
- What is OSS and how do I register?
- What is the difference between OSS and IOSS?
- How do I use my IOSS/OSS number for orders?
- How do I collect the correct VAT if I don’t have an EU VAT/IOSS/OSS number?
- Do I need to have a VAT/IOSS/OSS number to place orders with Prodigi?
- Why have I received multiple invoices for my order?
- How do you apply taxes for orders sold in the EU?
- What’s changed for Etsy orders shipped to Switzerland?