About Prodigi
- What is Prodigi
- What is Pwinty?
- What is Kite?
- How does Prodigi work?
- What’s the difference between Kite, Pwinty and Prodigi?
- Do I need accounts with both Prodigi and Pwinty?
- Where are you based?
- Who should I contact if I have a query or issue?
Products
- What products do you offer?
- Where can I find out more information about the products?
- What is a “global” product?
- Do you have a product mockup service?
- Where can I find product templates to setup my images?
- I only want to sell products made in certain locations. Is this possible?
Printing
- What is print on demand?
- What is a Giclée print?
- How long do your Giclée prints last?
- What is sublimation printing?
- How are your apparel products printed?
- Can your Giclée prints be mounted to different materials?
- Can I order sample prints?
- Prints are listed in cm and inches - what will be the size of my print?
- What is your colour management process?
- Can I have name/id/image details printed on the back of photos or prints?
- How do you orientate my images when printing?
Images
- What is the best resolution for image files?
- What does ‘bleed’ refer to when it comes to images and printing?
- What type of image files do you require?
- What file size do I need for printing good quality prints at different sizes?
- How do I set up my artwork so it prints correctly within the product shape?
- How will you protect my images and intellectual property?
- What are your quality control processes for reproducing images?
- How can I replicate the woven effect on Jacquard woven blankets in Photoshop?
Image library
- What is the image library?
- How do I save images to the image library?
- Are there any restrictions on file size or how many images I can store?
- How can I find my images within the image library?
- Can I download or share the images stored in my image library with other users or third parties?
- Can I edit or modify images within the image library?
- How do I delete images from my image library?
- How can I ensure that the images I upload to my image library will print correctly on my products?
- What file formats can I save to the image library?
Canvases
- How are your canvas prints made?
- What is a canvas gallery wrap or image wrap?
- What is ‘museum wrapping’?
- What is ‘mirror wrapping’?
- From which materials are your canvas frames made?
- What is the thickness of your canvas frames?
Frames
- What are the size of the mounts (mats) for mounted and framed prints?
- Does the size listed for frames refer to the overall size?
- What does the 1.4, 2.0 or 3.2mm mount size refer to?
- Can I create borders when ordering with the manual order form?
Ordering
- How do I place orders?
- What do your order statuses mean?
- Why hasn’t my order been processed yet?
- Is there a minimum number of sales I need to commit to?
- What if I (or my customer) want to cancel an order?
- What rights do my customers have to cancel orders?
- Can I create borders when ordering with the manual order form?
- I’ve forgotten my password for the pwinty dashboard, how do I reset it?
Production & manufacturing
- What are average production times?
- What is dropshipping?
- What is “white-label dropshipping”?
- Will my customers know that Prodigi fulfils my orders?
Packaging
- How are your products packaged for shipping?
- Is your service completely white-label?
- Can I customise the packaging?
- Are the cost prices listed on the delivery note?
Shipping
- Where are your printing partners based?
- Where can you ship to?
- What if I need to change the shipping address?
- What shipping or courier options are there?
- What different shipping options do you support?
- Do orders ship with tracking?
- What are your dispatch times?
- How much will it cost to ship my order?
- Why are your UK shipping prices for cards more than the price of a stamp?
- Do you ship to P.O. addresses?
- How does pricing work when shipping multiple items?
- Why hasn’t my order been delivered yet?
- What happens if a product is damaged in transit?
- Where will my order be shipped from?
Returns & cancellations
- What rights do my customers have to cancel orders?
- If the client returns the product, where will it be sent?
- What happens if the recipient’s address was wrong?
- If a customer returns a print for a refund, how would that be handled?
Shopify
- How often does Prodigi charge me?
- I’d like to sell a particular product - when will it be available?
- Are my customers automatically alerted when their item ships?
- Shopify asks me for a "shipping origin address", what should I put?
- Do you have a user guide for the Shopify app?
- How do I add payment details?
- How do I set up shipping rates in Shopify?
- Do I need to charge my own customers for shipping?
- What happens if I edit or delete a product outside of the Shopify App?
- What happens when a customer orders a Prodigi product from my Shopify store?
- What will happen to my products if I uninstall the Shopify App?
- What if I don’t want to publish my products immediately?
- Can I sell Prodigi products along with other products?
- Can I add other Prodigi products not currently setup in the Shopify app to my store?
- Can I use my own product photography in Shopify?
- What size artwork should I use in the Shopify App?
- Does Prodigi integrate with Shopify?
- Can I still place bulk orders if I manage multiple ecommerce stores (Etsy & Shopify, for instance)?
- Do you have a user guide for your Shopify CSV Importer tool?
- Product personalisation feature
- Where can I find my customer's personalisation details for my personalised orders?
Etsy
- Does Prodigi integrate with Etsy?
- How can I connect my Etsy store to Prodigi?
- How do I select which products I want Prodigi to fulfil?
- What do I need to do when an order comes through?
- Will Prodigi keep me informed of any order status updates?
- If I delete an order in Prodigi, will it disappear in Etsy?
- Do you have a user guide for your Etsy dropshipping solution?
- Can I edit the delivery address on an order?
- How do I remove Etsy orders from my Prodigi dashboard?
- How do I disconnect my Etsy store from Prodigi?
- How long will it take to connect my store?
Payments & pricing
- How does the pricing system work?
- Where can I find a full list of Prodigi prices?
- How do I pay you for the orders?
- How does invoicing work?
- How do currency conversions work?
- Is it possible to get a discount if placing a high volume of orders?
- What payment methods do you accept?
- Do Prodigi store credit card details or financial information?
- How much profit can I make on each sale?
Taxation
- How will sales taxes and/or VAT be applied to our invoices?
- How does VAT work in the EU?
- What are the annual EU distance selling thresholds for VAT?
- What is sales tax nexus?
- What are the sales tax implications for dropshipping in the US?
- How are sales taxes handled when Prodigi acts as the Merchant of Record?
- What is IOSS?
- Where can I register for an IOSS number?
- How is OSS different from IOSS?
- How do I use my IOSS/OSS numbers for orders?
- Does Prodigi charge US sales tax?
- How much US sales tax will I be charged?
- Do I need to register for US sales tax?
Print API
- Can I use your print API if I’m not a developer?
- What’s the difference between Sandbox and Live?
- How do I find my API keys?
- Do Sandbox and Live have different API keys?
- Why am I seeing different prices for Sandbox and Live?
- How do I reset my API keys?
- What image file types does the API accept?
- What happens if the image does not fit the product print area?
- How do I add multiple images to an order as a batch?
- Do you have any examples of companies that are already integrated with the API?
- What is an Asset?
- What attributes does a product have?
- How do I validate an order in v4?
- How do I submit an order in v4?
- Have the products changed in v4?
- Does v4 have different pricing to v3?
- How can I find out what my order will cost?
Integrations
- What’s the easiest way to integrate with your platform?
- Can I send my users through my own checkout?
- Can you handle checkout for me?
- Do you have a WordPress plug-in?
- Does Prodigi integrate with WooCommerce?