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FAQ: Brexit

What will happen to orders when Brexit happens?

We understand you are concerned about Brexit and the implications for your business and so we wanted to reassure you that we are fully prepared for all potential scenarios.

One of the main strengths of our model is that we have production labs hooked-up all over the EU as well as our own Dutch operating and holding companies.

Not only do we own a production facility in the Netherlands; we can relatively easily reconfigure our invoicing and “order fire-hose” to Brexit proof things for both ourselves and our clients. There may be slightly increased costs involved with changing thing though - since we optimise everything to ensure you are currently charged the lowest possible price - so we’re currently avoiding doing anything until we have full clarity.

In general though, we’ve planned for various scenarios and have a strategy to adapt so that we’ll solve this issue for you. However, until everything is 100% confirmed by the UK Gov then we intend to keep things in a holding pattern.

If and when things change then we’re ready to move quickly so you don’t have to.

Will export declarations need to change after Brexit?

Yes. For any orders dispatched from the UK into EU countries from 1st January 2021, we will be required by customs to declare the following information on each exported package: customer contact email & phone number, plus the order selling price (i.e. your charge to the customer excluding shipping costs).

If this information is not supplied with your orders, we will use a default option which will show your company contact details and the price you were charged for the goods, marked-up by 50% to obscure your true costs and profits. This default option would result, however, in a small risk of your customer being charged extra duty, a situation we would clearly like to avoid. It might also lead to deliverability issues with your orders - and an associated increase in customer service support costs - as couriers will be using this data to contact customers if any delivery issues arise.

How will export declaration information be captured?


If you currently place your orders via our API, we accept this information in the following fields:

  • "mobileTelephone": "{{string}}"
  • "email" : "{{}}"
  • "priceToUser": 1000

For priceToUser, this should be entered for each order item in the billing currency charged. The value you enter should be in the lowest monetary unit of the currency (i.e. pennies for GBP or cents for USD). For example if a product costs £10, the value would be 1000).

Manual order form

If you currently place your orders via our Manual Order Form, there are fields for email and telephone in the customer address form, and an “item price” field on the basket summary page.


Our CSV template includes: customerEmail, customerTelephone and priceToUser.