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Preparing for peak season 2023: Everything you need to know

Preparing for peak season 2023: Everything you need to know
7 November 2023

As we snowball towards peak season, we thought we’d try and save some of your precious time by creating this page, which includes lots of information you might find useful over the Christmas period — from network status updates and production shutdown dates to recommended order deadlines for pre-Christmas delivery. Get ready to hit that bookmark button…

Christmas order deadlines

Our Christmas order deadlines have now been published! View our recommended cut-off dates for delivery this side of Christmas. *

Production shutdown dates

Our print facilities will be closed on the following dates, with minimal production staff available during the last week of December:

UK, EU & AU:

  • Monday 25 December
  • Tuesday 26 December
  • Monday 1 January

Please note that the print facility that produces our mugs will be closed between Saturday 23 December and Tuesday 2 January.


  • Monday 25 December
  • Monday 1 January

Network status updates

Our network status page is continually updated with all the latest updates on any known production and delivery issues taking place across our global print network.

Customer support

To check the status of your orders, simply log into your Prodigi dashboard and select ‘Orders’ from the menu on the left-hand side.

In the event that your order is delayed, you can get in touch with one of our customer support agents for more information by emailing The team offer 24-hour email support and are also contactable via our live chat service, which you can access from within your Prodigi dashboard and the Shopify app.

Frequently asked questions

Check out our FAQs for answers to our most frequently asked questions. Can’t find the answer you’re looking for? No problem. Our friendly customer support team will be more than happy to help.

Start selling print on demand products online for free with Prodigi — no inventory needed. Sign up now.

Further reading