Once you're happy that all orders are complete and accurate, you can submit them all in one go by pressing the "Submit orders" button in the top right corner of the page. This button will only be available to press once all orders are ready, or you've ignored any that are not complete.
If any order fails to submit, it will remain on the page and highlight the reason to you. We'll also share the unique order number with you which you can use should you need to contact our customer services team. There's also an option to retry submitting failed orders.
Once you press submit, we'll start processing each order individually. They'll start to disappear from the list once they're submitted, so you can monitor the progress. It typically takes a couple of seconds for an order to submit, so a large import may take a few minutes.
Updating your Wix orders
Once your orders have been processed by Prodigi, don’t forget to update them in Wix. To do this, simply:
- Select the ‘Store orders’ menu option in the ‘Admin’ area
- Apply any filters you require, such as a date range or order status
- Tick the checkbox for any orders you wish to update
- Select the option to ‘Fulfill’
These orders will then be updated so that they’re not present in your next order export of unfulfilled orders.
Need to know more?
We hope this guide has provided a useful overview. However, if you need more information or if you have any additional questions, please contact us at support@prodigi.com