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Shipping settings for TikTok

Set up your warehouse address

  1. Log in to your TikTok Seller Center.
  2. Go to My Account > Account Settings > Warehouse Settings.
Prodigi sales channels with an active channel
  1. Add a new warehouse address.
Prodigi sales channels with an active channel
  1. When prompted, enter the appropriate Prodigi manufacturing address based on your selling region:
    • UK sellers → use the Prodigi UK warehouse address
    • US sellers → use the Prodigi US warehouse address
    (Use the Prodigi address that best matches your main sales region.)

You’ll need to create two warehouses:

  • Pickup warehouse
  • Return warehouse
Prodigi sales channels with an active channel

Make sure both are set to the correct Prodigi address.

Create your shipping template

  1. In your TikTok Seller Center, go to Orders > Shipping Settings.
Prodigi sales channels with an active channel
  1. Click Create Shipping Template.
  2. When selecting your shipping option, choose: Shipped by Seller. Do not select 'Shipped via Platform'. This step is crucial — selecting ‘Shipped by Seller’ ensures TikTok sends orders directly to Prodigi for fulfilment.
Prodigi sales channels with an active channel
  1. Fill in the shipping template.
Prodigi sales channels with an active channel

Link your shipping template to your warehouse

  1. Still under Orders > Shipping Settings.
  2. Select your new template and hit ‘Link now’.
  3. Link the Warehouse.
Prodigi sales channels with an active channel

This connects your shipping settings with the correct Prodigi warehouse.

Next: Connecting your TikTok store