Once you're happy that all orders are complete and accurate, you can submit them all in one go by pressing the "Submit orders" button in the top right corner of the page. This button will only be available to press once all orders are ready, or you've ignored any that are not complete.
If any order fails to submit, it will remain on the page and highlight the reason to you. We'll also share the unique order number with you which you can use should you need to contact our customer services team. There's also an option to retry submitting failed orders.
Once you press submit, we'll start processing each order individually. They'll start to disappear from the list once they're submitted, so you can monitor the progress. It typically takes a couple of seconds for an order to submit, so a large import may take a few minutes.
Updating your Squarespace orders
Once your orders have been processed by Prodigi, don’t forget to update them in Squarespace. To do this, simply:
- Select the ‘Orders’ menu option in the ‘Commerce’ section of your ‘Admin’ area
- Tick the individual orders you have processed
- Choose to ‘Mark fulfilled’
These orders will then be updated so that they’re not present in your next order export.
Want to know more?
For more information please contact us and we will be happy to help.