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Production status during the coronavirus outbreak

Last updated 12 August 2020

The following summary provides live updates of any known production issues across our global network. We will update this page in real time; as soon as news reaches us.

Shipping times to some destinations are changing daily. Please refer to the individual courier status pages for the latest situation.

Production Shipping
UK Some impact

1–2-day delay
Global prints, frames, canvases, apparel.

2–3-day delay
All other products.

Disruption

Domestic: Royal Mail 1st Class is taking up to 10 days; longer for 2nd Class.

US: Due to peak volumes and limited availability or capacity, there are severe backlogs at USPS entry points (airports), leading to delays of up to 9–27 days.

Other international: Most major export routes remain open, but shipments to some destinations are now suspended due to the lack of air transport. Please refer to Royal Mail for the current list.

EU Some impact

1-day delay

Some impact

US: Due to peak volumes and limited availability or capacity, there are severe backlogs at USPS entry points (airports), leading to delays of up to 9–27 days.

Expect some delays to all destinations as carriers adjust to reduced staffing and local lockdowns. Refer to the Royal Mail's incident bulletin page or the individual courier pages below.

USA Some impact

1–2-day delay
Phone cases.

2-week delay
Apparel.

Some impact

USPS shipping is currently taking up to 15 working days.

Expect some delays to all destinations as carriers adjust to reduced staffing and local lockdowns. Refer to the Royal Mail's incident bulletin page or the individual courier pages below.

Canada Good Some impact

Expect some delays to all destinations as carriers adjust to reduced staffing and local lockdowns. Refer to the Royal Mail's incident bulletin page or the individual courier pages below.

Australia & NZ Some impact

2–3-day delay
Premium device cases.

1–2-day delay
All other products.

As of 7 July, Melbourne is under a second full-lockdown, scheduled for 6 weeks. Although production is not expected to be as severely affected as the initial lockdown, manufacturing and despatch times may start to increase.

Some impact

Exports from Australia are delayed, with shipments to some countries entirely suspended. Please refer to the Australia Post status page for the latest list.

Deliveries within Australia are experiencing delays due to fewer planes operating and carriers running behind on shipments. We advise placing Mother's Day orders as early as possible.

New Zealand orders are automatically being re-routed to Australia Post due to lock-down with other carriers.

RoW Good Some impact

Expect some delays to all destinations as carriers adjust to reduced staffing and local lockdowns. Refer to the Royal Mail's incident bulletin page or the individual courier pages below.