Production status during the coronavirus outbreak

Last updated 2 June 2020

The following summary provides live updates of any known production issues across our global network. We will update this page in real time; as soon as news reaches us.

Shipping times to some destinations are changing daily. Please refer to the individual courier status pages for the latest situation.

Production Shipping
UK Some impact

2–3-day delay
Premium device cases.

2–6-day delay
Frames & canvases, panels, rolled prints, wrapping paper, journals/notebooks, cards and stickers.

3–6-day delay
Homewares.

5–7-day delay
Non-global frames/prints/canvases, framed canvases, mounted products, C-types and t-shirts.

Disruption

Domestic: Royal Mail 1st Class is taking up to 10 days; longer for 2nd Class.

International: Most major export routes remain open, but shipments to some destinations are now suspended due to the lack of air transport. Please refer to Royal Mail for the current list.

EU Some impact

2–3-day delay
Premium device cases.

3–4-day delay
All other products.

Some impact

Shipping times are increasing in Italy due to the latest closures.

Expect some delays to all destinations as carriers adjust to reduced staffing and local lockdowns. Refer to the Royal Mail's incident bulletin page or the individual courier pages below.

USA Some impact

2–3-day delay
Premium device cases.

8-day delay
Framed products and canvases.

3–5-day delay
All other products.

Some impact

Expect some delays to all destinations as carriers adjust to reduced staffing and local lockdowns. Refer to the Royal Mail's incident bulletin page or the individual courier pages below.

Canada Good Some impact

Expect some delays to all destinations as carriers adjust to reduced staffing and local lockdowns. Refer to the Royal Mail's incident bulletin page or the individual courier pages below.

Australia & NZ Some impact

2–3-day delay
Premium device cases.

1–2-day delay
All other products.

Some impact

Exports from Australia are delayed, with shipments to some countries entirely suspended. Please refer to the Australia Post status page for the latest list.

Deliveries within Australia are experiencing delays due to fewer planes operating and carriers running behind on shipments. We advise placing Mother's Day orders as early as possible.

New Zealand orders are automatically being re-routed to Australia Post due to lock-down with other carriers.

RoW Good Some impact

Expect some delays to all destinations as carriers adjust to reduced staffing and local lockdowns. Refer to the Royal Mail's incident bulletin page or the individual courier pages below.